Privacy Policy

This policy applies to the iOS app Camper Calling (“the App”), your festival companion.

Summary

The App works fully offline and does not contain advertising, third-party tracking, or usage-analytics SDKs. To back up your ratings across devices and to show festival organisers which acts were well received, the App stores a small amount of data using Google Firebase. You can use the App without signing in, and you can delete your data at any time from within the App.

Data We Collect

• Your ratings — the artist likes/stars you set, and your optional post-event “how was this set?” ratings.
• An anonymous account identifier — when you first open the App we create an anonymous account (a random ID) so your ratings can sync and be restored. This is not linked to your real identity unless you choose to sign in.
• Optional demographics — if you choose to provide them, a coarse age band (e.g. “25–34”) and gender. These are optional, can be set to “Prefer not to say”, and can be changed or cleared at any time. We never ask for your date of birth.
• If you choose to sign in with Apple or Google — your name and email address, used only to create and recover your backup account. Sign-in is optional; anonymous use never requires it.

How We Use It

• To save your ratings and restore them when you reinstall the App or move to a new device.
• To produce aggregate, anonymous statistics (counts and average scores only) so festival organisers can see which acts were most popular, including broad age/gender breakdowns. These aggregates contain no names, accounts, or identifiers, and answers marked “Prefer not to say” (or left blank) are excluded from the breakdowns.

We do not sell your data, use it for advertising, or share it with third parties for their own marketing.

Data We Do Not Collect

• No precise or coarse location data.
• No advertising identifiers (IDFA) or device fingerprinting.
• No third-party advertising or cross-app tracking.
• No usage analytics or behavioural profiling.

Third-Party Services

The App uses Google Firebase (Authentication, Cloud Firestore, and Cloud Functions) as a data processor to store and sync the data described above, and offers Sign in with Apple and Google Sign-In as optional ways to back up your account. These providers process data on our behalf under their own terms. We do not use Firebase Analytics or any advertising SDKs.

Legal Basis (UK/EU GDPR)

Where UK/EU data protection law applies, we rely on your consent for optional demographics (which you can withdraw at any time by clearing them) and on our legitimate interest in providing rating backup/restore and anonymous aggregate insights to festival organisers. You can object to processing or request access, correction, or erasure of your data.

Data Retention & Your Rights

Your ratings and profile are kept while your account exists. You can permanently delete your account and all associated data at any time from Info → Account & Backup → Delete account & data; this removes your ratings, profile, and account from our systems. Signing out simply returns the App to anonymous use. Aggregate statistics that contain no identifying information are retained.

Children’s Privacy

The App can be used without providing any personal information, and demographics are always optional. We do not knowingly collect personal data from children, do not run targeted advertising, and do not use third-party ad SDKs. If you believe a child has provided personal information, please contact us so we can delete it.

Changes to This Policy

If this policy changes, we will update this page. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.

Contact

If you have questions about this policy or wish to exercise your data rights, contact the developer at info@ten13.co.uk.

Last updated: 21 June 2026